Terms and Conditions
Effective Date: 26-02-2025
Last Updated: 26-02-2025
Welcome to Service Center Doorstep! These Terms and Conditions govern your use of our website
servicecenter-doorstep.com and the services we offer, including home appliance
repair for washing machines, refrigerators, air conditioners, ovens, and LED TVs. By accessing or using our website and services,
you agree to abide by these terms.
1. Definitions
- "Company" refers to Service Center Doorstep.
- "User" or "Customer" refers to anyone using our website or services.
- "Services" refers to the home appliance repair and maintenance services provided by our company.
2. Scope of Services
We provide repair and maintenance services for:
- Washing Machines
- Refrigerators
- Air Conditioners (AC)
- Microwave Ovens
- LED & LCD TVs
Our services include doorstep repairs and in-service center repairs if required. We use
genuine spare parts and provide quality service at affordable rates.
3. Service Booking & Payments
- Customers can book a service via our website, phone, or email.
- Service charges vary based on the type of appliance and issue.
- Payments can be made via cash, UPI, online banking, or debit/credit card.
- Full payment is required before service completion.
4. Cancellation & Refund Policy
- Customers can cancel a service request within 2 hours of booking for a full refund.
- If a technician has already been dispatched, a cancellation fee may apply.
- Refunds will be processed within 5-7 business days in case of a valid claim.
- No refunds will be issued once the service is completed.
5. Warranty on Repairs
- We offer a limited warranty on repairs and spare parts used.
- Warranty validity depends on the type of repair and part replaced.
- Warranty will be void if:
- The appliance is mishandled after repair.
- Unauthorized service is performed by a third party.
- Damage occurs due to electrical issues or accidents.
6. User Responsibilities
- Customers must provide accurate information about the appliance issue.
- The work area should be accessible and safe for our technicians.
- Customers should ensure power and water supply for testing appliances during service.
7. Limitation of Liability
- We are not responsible for pre-existing damage to appliances.
- We are not liable for data loss in smart TVs, refrigerators, or AC controllers.
- We do not cover indirect damages caused due to appliance failures.
8. Privacy & Data Protection
All customer details are handled per our Privacy Policy.
We do not share customer information with third parties except as required to provide services.
9. Intellectual Property Rights
All content on this website, including text, logos, and images, is owned by Service Center Doorstep.
You may not copy, modify, or distribute our content without permission.
10. Changes to Terms & Conditions
We reserve the right to modify these terms at any time. Changes will be effective once posted on our website.
11. Governing Law & Jurisdiction
These terms are governed by the laws of India. Any disputes will be handled in the courts of Chennai, Tamil Nadu.
12. Contact Information
For any queries regarding these terms, contact us at:
